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Telum Media

Client Manager, Telum Media

已发布 06/09/2022 结束刊登日期 06/10/2022

位置
新加坡

行业
媒体相关

薪资
付费

工时
全职

工作类型
长期

工作描述

About Us
Telum Media is an exciting young company established in 2013, providing an Asia Pacific media database and news service to PR agencies and corporates around the region. The goal is to continue improving and growing this region’s only media-professional database.

Job Purpose
A client manager is required to protect and grow existing client accounts within their assigned markets, delivering the specific ACV targets based on that retention and upgrade of those customers. As part of this role, they are expected to ensure regular contact with clients and upgrade prospects on the phone and through meetings whilst keeping a close relationship with internal lead generation / PR news / customer service and sales teams to be aware of what is going on within our assigned market that might impact clients. This involves client negotiations for their contract renewal, using lateral / creative thinking to pre-empt client retention issues.

Prime Responsibilities & Duties
  • Build and execute a regular programme of client check-ins and manage assigned clients to ensure maximum client retention rates through direct client management against set target
  • Develop and execute an effective onboarding programme for new clients
  • Identify customers’ needs and wants in terms of the Telum product
  • Ensure clients are aware of Telum’s features & functionality
  • Have responsibility for an ongoing client training programme and undertake client trainings
  • Assist with developing an ongoing client event series
  • Examine client usage data to maintain and grow existing accounts
  • Build long-term relationships with key clients and the PR industry in order to build and maintain existing accounts
  • Work with the customer support team (the Talk team) to ensure quality of all client interactions
  • Occasionally undertaking a “shift” on Telum’s customer service inbox to better understand the client experience
  • Manage challenging situations that may affect customers
  • Collaborate with internal teams
  • Travel locally and nationally to meet potential and existing clients
  • Stay on top of the latest industry trends
  • Pass leads to the sales and marketing team
  • Pass any PR news opportunities to the PR News team
  • Maintain the company CRM, client and PR database to the highest standard about client activities and PR / Corporate information
Core Competencies (knowledge, skills, experience etc. required)
  • Hands-on experience with CRM platforms
  • Ability to work well with others
  • Strong project management skills
  • Excellent communication and negotiation skills
  • Interpersonal skills
  • Ability to build relationships with clients
  • Creativity and innovation skills
  • An organised approach to work
  • Attention to details
  • Patience
  • Problem-solving aptitude
  • A customer-oriented mindset
  • Ability to work in a fast-paced environment
  • Strong work ethic
What We Offer
  • Competitive salary - we ensure you are being paid based on industry standards
  • Annual bonus - we believe in rewarding good performances
  • Company activities - we work hard, and we play hard
  • Flexible hours / remote opportunities - we are open to flexibility in your working hours and locations dependent on respective government regulations
  • Training (in house) programmes - we train to ensure you excel in your job and growth!
  • Marriage Leave - we want you to celebrate life milestones and not worry about work!
Telum Media is an Equal Opportunity Employer. We ensure all applicants will be considered for employment without discrimination.

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